Refund Policy

Notice Requirement (all bookings)

• You may cancel or reschedule any session with ≥ 24 hours’ notice and avoid a fee.

• Cancellations made with < 24 hours’ notice (or no-shows) are charged in full and counted as a used session.

• Emergencies will be reviewed case-by-case at the coach’s discretion.

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Single-Session Bookings

• Payment required prior to the session.

• If you cancel with ≥ 24 hours’ notice, you may either:

  • Receive a full refund, or

  • Reschedule once within 30 days of the original appointment date.

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Package Bookings 

• Package fees are paid in advance and secure your session slots for the package period.

• Timely Cancellation (≥ 24 hours’ notice)

  • You must reschedule the cancelled session within the package period.

  • If rescheduling is impossible, you may request a refund for the missed session, calculated as the total package cost divided by the total number of sessions in the package.

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• Late Cancellation (< 24 hours’ notice) or No-Show

  • The session is forfeited and counted as used; no refund is issued.

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How Refunds/Credits Are Processed

• Refunds are returned to the original payment method within 5–7 business days